Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "You", "Your") and Vitalrize ("We", "Us", "Our", "Company") governing your access to and use of the Vitalrize website located at vitalrize.us (the "Website") and the purchase of our products.

By accessing our Website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies.

We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Eligibility and User Requirements

2.1 Age Requirement

You must be at least 18 years of age to use this Website and purchase Vitalrize products. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.

2.2 Account Registration

To place an order, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

2.3 Prohibited Users

You may not use our Website if you:

• Are under 18 years of age
• Have been previously banned from our Website
• Are located in a jurisdiction where our products are illegal
• Intend to resell our products without authorization

3. Product Information and Orders

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, pricing, or other content on our Website are accurate, complete, reliable, current, or error-free.

All product weights, measurements, and specifications are approximate. Colors displayed on your device may vary from actual product colors due to monitor settings and display capabilities.

3.2 Pricing and Availability

All prices are displayed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to:

• Modify product prices at any time
• Discontinue products without notice
• Limit quantities available for purchase
• Refuse or cancel orders for any reason

In the event of a pricing error, we will contact you to inform you of the correct price before processing your order. You will have the option to accept the correct price or cancel your order.

3.3 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or reject your order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity
• Geographic restrictions
• Payment authorization issues

3.4 Order Limits

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. We may limit the quantity of products available for purchase per person, per household, or per order.

4. Payment and Billing

4.1 Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal
• Other payment methods as displayed at checkout

4.2 Payment Processing

Payment processing is handled by secure third-party payment processors. By providing payment information, you represent and warrant that:

• You have the legal right to use the payment method
• The information you provide is accurate and complete
• You authorize us to charge the payment method for the total order amount

4.3 Payment Authorization

When you place an order, you authorize us to charge your payment method for the order total, including product costs, shipping, handling, and applicable taxes. Your payment method will be charged when your order is processed.

4.4 Failed Payments

If your payment method is declined or fails for any reason, we will attempt to contact you to arrange alternative payment. If we cannot successfully process payment, your order will be cancelled.

4.5 Currency and Taxes

All transactions are processed in U.S. Dollars (USD). Applicable sales taxes will be added to your order based on your shipping address and local tax regulations.

5. Shipping and Delivery

5.1 Shipping Locations

We currently ship to addresses within the United States and select international locations. Shipping availability and costs vary by destination.

5.2 Shipping Times

Estimated shipping times are provided for guidance only and are not guaranteed. Shipping times begin after order processing and may vary based on:

• Destination location
• Shipping method selected
• Product availability
• Carrier delays
• Weather conditions
• Customs processing (international orders)

5.3 Shipping Costs

Shipping costs are calculated based on order weight, dimensions, destination, and selected shipping method. Free shipping promotions may be offered for qualifying orders as specified at checkout.

5.4 Delivery Address

You are responsible for providing accurate shipping information. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. We cannot reroute packages once they have been shipped.

5.5 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for lost, stolen, or damaged packages after delivery confirmation.

5.6 International Orders

International customers are responsible for:

• All customs duties, taxes, and import fees
• Compliance with local import regulations
• Any restrictions on imported dietary supplements

6. Returns, Refunds, and Money-Back Guarantee

6.1 60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on all Vitalrize products. If you are not completely satisfied with your purchase, you may return the product within 60 days of the delivery date for a full refund of the purchase price (excluding shipping and handling costs).

6.2 Return Eligibility

To be eligible for a return:

• Return request must be made within 60 days of delivery
• Product must be in its original packaging (opened or unopened)
• Return authorization number must be obtained from customer service
• Product must be returned to the address provided by customer service

6.3 Return Process

To initiate a return:

1. Contact our customer service team at support@vitalrize.us or call 1-800-VITALRIZE
2. Provide your order number and reason for return
3. Receive return authorization number and return address
4. Ship the product to the provided address (customer responsible for return shipping costs)
5. Refund will be processed within 7-10 business days after we receive the returned product

6.4 Refund Method

Refunds will be credited to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement after processing.

6.5 Non-Returnable Items

The following items are not eligible for return:

• Products returned after 60 days from delivery date
• Products without return authorization number
• Items marked as "final sale" or "clearance"

6.6 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will provide a prepaid return label and issue a full refund or replacement at no additional cost to you.

7. Product Use and Health Disclaimer

7.1 Intended Use

Vitalrize is a dietary supplement intended for adults 18 years and older. It is designed to support energy, stamina, and overall vitality as part of a healthy lifestyle.

7.2 Medical Consultation

Before using Vitalrize, you should consult with a qualified healthcare professional if you:

• Have any pre-existing medical conditions
• Are taking prescription medications
• Are pregnant or nursing
• Have allergies to any ingredients
• Are scheduled for surgery
• Have a history of adverse reactions to supplements

7.3 No Medical Advice

The information provided on our Website is for educational and informational purposes only and is not intended as medical advice. You should not use this information as a substitute for professional medical advice, diagnosis, or treatment.

7.4 Individual Results May Vary

Results from using Vitalrize may vary from person to person based on individual factors including age, lifestyle, diet, exercise, metabolism, and overall health. Testimonials and reviews represent individual experiences and are not guarantees of results.

7.5 Proper Use

You agree to:

• Follow the recommended dosage instructions on the product label
• Not exceed the recommended daily dose
• Store the product as directed
• Keep the product out of reach of children
• Discontinue use and consult a physician if adverse reactions occur

8. Intellectual Property Rights

8.1 Ownership

All content on this Website, including but not limited to text, graphics, logos, images, videos, audio clips, digital downloads, data compilations, and software, is the property of Vitalrize or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

8.2 Trademarks

VITALRIZE, the Vitalrize logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Vitalrize. You may not use these marks without our prior written permission.

8.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for personal, non-commercial purposes. You may not:

• Reproduce, duplicate, copy, or resell any part of our Website
• Modify, reverse engineer, or create derivative works
• Use automated systems to access or scrape content
• Remove copyright or proprietary notices
• Use our trademarks without authorization

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Transmitting viruses, malware, or harmful code
• Engaging in fraudulent activities
• Harassing, abusing, or threatening others
• Impersonating any person or entity
• Collecting personal information without authorization
• Interfering with or disrupting the Website's functionality
• Attempting unauthorized access to our systems
• Using the Website for commercial purposes without permission
• Posting false, misleading, or defamatory content
• Spamming or sending unsolicited communications

Violation of these prohibitions may result in immediate termination of your account and legal action.

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

10.2 Limitation of Liability

IN NO EVENT SHALL VITALRIZE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR PRODUCTS.

10.3 Maximum Liability

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR WEBSITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT(S) IN QUESTION, OR $100, WHICHEVER IS GREATER.

10.4 State Law Variations

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Vitalrize, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use or misuse of our Website or products
• Your violation of any law or the rights of a third party
• Any content you submit or transmit through our Website

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before filing a formal claim, you agree to contact us at legal@vitalrize.us to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith within 60 days.

12.2 Binding Arbitration

If we cannot resolve a dispute informally, you agree that any dispute arising out of or relating to these Terms or your use of our Website or products will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

12.3 Arbitration Procedures

• Arbitration will take place in Los Angeles, California
• The arbitration will be conducted by a single arbitrator
• The arbitrator's decision will be final and binding
• Each party will bear its own costs and fees

12.4 Class Action Waiver

YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12.5 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Los Angeles County, California, and you irrevocably consent to the jurisdiction of such courts.

14. Modifications to Terms

We reserve the right to modify, update, or change these Terms at any time at our sole discretion. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Terms on our Website
• Notify you via email if changes are material (if you have an account)

Your continued use of our Website or products after any changes constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using our Website and products immediately.

15. Termination

15.1 Termination by Us

We may terminate or suspend your access to our Website and services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent or illegal activity
• Request by law enforcement or government agencies
• Extended periods of inactivity
• Technical or security concerns

15.2 Termination by You

You may terminate your account at any time by contacting customer service. Upon termination, your right to use the Website will immediately cease.

15.3 Effect of Termination

Upon termination:

• Your right to access the Website will cease immediately
• All provisions of these Terms that should survive termination shall survive
• We are not liable to you or any third party for termination

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and Vitalrize regarding your use of our Website and products.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, or government actions.

16.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16.7 Language

These Terms are drafted in English. Any translations are provided for convenience only. In case of conflict, the English version shall prevail.

17. Contact Information