Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order for Vitalrize products
• Register for an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us through our customer support channels
• Participate in surveys, contests, or promotions
• Leave reviews or testimonials

The personal information we collect may include:

• Full name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely through third-party payment processors)
• Date of birth
• Gender

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Device information (mobile, tablet, desktop)
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and scrolling behavior
• Geographic location (country, state, city)

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. These technologies help us:

• Remember your preferences and settings
• Understand which pages are most popular
• Improve website functionality and performance
• Deliver personalized content and advertisements
• Analyze traffic patterns and user behavior

You can control cookie preferences through your browser settings, but disabling cookies may limit certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

• Process and complete your orders
• Verify payment information
• Ship products to your address
• Send order confirmations and shipping notifications
• Handle returns, refunds, and exchanges

2.2 Customer Service

• Respond to your inquiries and support requests
• Resolve technical issues
• Provide product information and usage guidance
• Process warranty claims

2.3 Marketing and Communications

• Send promotional emails about new products, special offers, and discounts
• Deliver newsletters and health tips
• Conduct surveys and gather feedback
• Send personalized product recommendations

2.4 Website Improvement

• Analyze website traffic and user behavior
• Optimize website performance and user experience
• Test new features and functionality
• Conduct A/B testing

2.5 Legal Compliance and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud and unauthorized transactions
• Protect against security threats
• Enforce our terms and conditions
• Resolve disputes

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following parties:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: Secure payment gateway providers to process credit card transactions
• Shipping Companies: Logistics partners to deliver products to your address
• Email Marketing Services: Platforms to send newsletters and promotional emails
• Analytics Providers: Tools to analyze website traffic and user behavior
• Customer Support Platforms: Software to manage customer inquiries
• Cloud Hosting Services: Servers to store data securely

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms and conditions
• Protect our rights, property, and safety
• Investigate fraud or security issues
• Respond to claims of violation of third-party rights

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity as part of the business transaction.

3.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption: SSL/TLS encryption for data transmission
• Secure Servers: Industry-standard secure hosting facilities
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic reviews of security practices
• Employee Training: Staff education on data protection practices
• Firewall Protection: Network security to prevent unauthorized access
• Monitoring: Continuous monitoring for suspicious activity

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

5.2 Correction

You can request correction of inaccurate or incomplete personal information.

5.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., order records for tax purposes).

5.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

5.5 Cookie Preferences

You can manage cookie preferences through your browser settings.

5.6 Do Not Track

Some browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals.

5.7 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

5.8 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and objection to processing.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained for the duration of your account and for a reasonable period afterward
• Order Information: Retained for at least 7 years to comply with tax and accounting regulations
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months
• Customer Support Records: Retained for 3-5 years

After the retention period expires, we will securely delete or anonymize your personal information.

7. Third-Party Links

Our website may contain links to third-party websites, including our affiliate partners and payment processors. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Specifically, when you click on order buttons, you will be redirected to our trusted partner's website to complete your purchase. Their privacy policy will govern the collection and use of information on their site.

8. Children's Privacy

Vitalrize products are intended for adults aged 18 and over. Our website is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 18, we will promptly delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. By submitting your information, you consent to this transfer, storage, and processing.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if the changes are significant
• Display a prominent notice on our website

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information